The plusONE Process

Every shop is set up different so I've had to learn to be like a chamaeleon. Adapt and blend in to communities for the past 20+ years. It helps when you enjoy people and just want to make sure the job is done right the first time. I've found that success from a storm starts at the first greeting with a customer, my process takes about 15 minutes but it works. I greet, I educate, I explain the PDR process all while the vehicle's hail damage is being scoped by trained technicians.

There's much more to scheduling than one might think. I do more than schedule the customer in, I set them up in my software in order to give them updates on their repairs, and parts that are on back order, Thank You and also send out Google reviews after the job is complete.

After each vehicle scope sheet has been completed, and all necessary photos are input into CCC I begin the completion of the estimate after reviewing with technician to hear their areas of concern making notes on everything.

Over the years I've taken surveys on vehicle's written correctly and not in need of a supplement when it comes to hail damage. I think I am being generous saying 94% of all hail claims written are under estimated. 

*However, As a experienced technician if a vehicle is written close many of those times I may chose not to supplement if I don't see any issues and just get the vehicle back to customers to keep work flow moving in a positive direction.

I give a itemized list of parts needed for each repair, in the event you don't have a parts person this job will need assistance depending on the storm damage.

One of my best qualities is keep proper notes with customers, parts and insurance company. I've found that customers really respect the communication and after they've picked up there vehicle they are much more likely to leave a great review

After a vehicle is complete and before it is put back together, we highly inspect all worked areas making certain there are no missed repairs and all customer notes have been addressed. When job is complete technician is given approval to put everything back together then send to clean up.

Making sure each vehicle has been paid in full before delivery is sometimes a chore. The only way we release a vehicle is with a email from insurance company stating check has been made or approved to release.

Google reviews and social media can make you or brake you in this industry. I always do my very best to make you shine! So this is a huge priority in  my service to you.

My software will be able to tell how much money has been made, what's been paid and what hasn't. Allows text updates to customers, a calendar for scheduling, displays and prints all weekly , bi weekly, monthly and end of storm reports. It will show you and technicians their weekly pay and most importantly the weekly report helps keep us all organized.  

* All technicians including myself request weekly pay on all claims that have been paid. This guarantees your never out of pocket on claims that